Visa Rewards Program― Lifestyle Loyalty Rewards
Please Note: Even if you have an OTIS Online login, you will need to create a separate login for the Rewards site.
Updates
Latest Updates
5/26/2023
- You can now log in to the Rewards site by clicking the button located on this webpage or by clicking the Rewards tab in OTIS Online or Mobile Banking.
5/1/2023
- Rewards can now be redeemed online, by calling the Rewards Service Center at 1 (855) 356-4066, or through Real-Time Redemption!
Previous Updates
4/28/2023
- We are pleased to announce that starting the week of May 1, you will be able to view and redeem your Rewards. Rewards points will be redeemable online as well as by calling the Rewards Service Center at 1 (855) 356-4066. In addition, Rewards points will continue to be redeemable through Real-Time Redemption.
- Registration information for the online Rewards site will be sent to you through email. Please be on the lookout for a Welcome email. This email will include a Log In button that will bring you to the Rewards site registration page. Please be patient as the registration email will be the first step and indicator as to when you will have access to the online website and full services via the Rewards Service Center. If you have any difficulty registering or questions redeeming points, please contact the Rewards Service Center at 1 (855) 356-4066. Dedicated staff will assist you with any questions you may have.
3/30/2023
- Daily project calls have continued with our Lifestyle Loyalty Rewards vendor, involving both the OTIS Executive Management Team and Card Services. Ultimately, we all want to bring forth a fully robust Rewards site and are pushing this forward to completion through our partnership.
- The recent hurdles we have experienced with our vendor are in varied states of completion, from testing to development, and ready for deployment. Additional milestones will be shared as we achieve them.
- As mentioned in our previous communication, our automated 800-phone line is available to call to retrieve your Rewards balance. To hear your balance, simply call (855) 356-4066 and enter your 16-digit Debit or Credit Rewards number. Please note that new cards do take from 30-60 days to be available for balance retrieval within this automated system; however, points are still being earned and accumulated on all qualifying transactions.
2/21/2023
- Since our previous communication, testing for the Rewards site has continued, to include daily meetings and dialogue with our vendor and senior leadership. There are some hurdles with our vendor that we are currently solutioning; however, we have reached a significant step in bringing this transition to closure: an 800-phone line is now available to call to retrieve your Rewards balance!
- About the OTIS Rewards Service Center: If you are looking to find out how many Rewards points you have, you will now be able to call CO-OP’s designated phone number (855) 356-4066. You will enter an automated system where you will need to type in your 16-digit Debit or Credit Rewards card number and then will be able to hear your Rewards total. Rewards balances can be retrieved one card at a time. No additional functionality is available at this time via the Rewards Service Center. We will provide additional updates when additional features are available.
12/23/2022
- The Rewards rollout is continuing to progress, with our vendor now having turned over the Rewards site to us for internal and final testing. Daily meetings with our vendor continue as we work toward bringing a robust Rewards site to completion.
- As mentioned previously, members will soon be able to utilize a unique URL specific to OTIS to log into the Rewards site. The registration email for the Rewards site will be coming from a noreply@service.mycreditunionrewards.com email address.
11/23/2022
- Members will be able to utilize a unique URL specific to OTIS to log into the Rewards site to review and redeem points.
- A Customer Service line will be available for support.
- A Welcome Kit will be forthcoming.
9/27/2022
- The OTIS leadership team continues to meet regularly with our processing partner to resolve all remaining issues as soon as possible.
- We are also working to introduce enhanced features to your rewards program, including Cash Back.
7/28/2022
- Members will be able to utilize a unique URL specific to OTIS to log into the Rewards site to review and redeem points.
- A Customer Service line will be available for support.
- A Welcome Kit will be forthcoming.
- The OTIS leadership team continues to meet regularly with our processing partner to resolve all remaining issues as soon as possible.
- We are also working to introduce enhanced features to your rewards program, including Cash Back.
- In March of 2022, we migrated vendors for debit and credit card production and servicing. During the implementation and product delivery, our vendor experienced unexpected delays with their newest rewards product, Lifestyle Loyalty Rewards. The delays impacted the ability to deliver a fully functioning platform (production website) to our membership for viewing and redemption of rewards earned.
- In May of 2022, Real-Time Redemption was made available as the first step in this migration (see below for more details).
- Our leadership team is diligently working with our vendor’s senior leadership and project management team throughout the week, culminating with weekly update calls. These update calls have been ongoing since the inception of the project. From a development standpoint, some initial code fixes impacted the timing and release of the production website. Unfortunately, these code fixes had a downstream effect on other functioning code, further delaying the release of our production site.
- As of July 22, the code fixes have been validated and are in review with our vendor’s technical teams. This is an important update for OTIS and brings us one step closer in delivering a fully functioning rewards website for our membership.
About the Rewards Points System
What transactions are eligible?
- Adjustments
- Purchases
- Returns
- Reversals
How many points do I receive per transaction?
Base Points for Credit Purchases
- 3x per dollar spent for grocery transactions
- 2x per dollar spent for gas transactions
- 1x per dollar spent for all other transactions
Base Points for Debit Purchases
- 1/3x (one-third) for every dollar spent
About Real-Time Redemption
What is Real-Time Redemption?
Real-Time Redemption is an instant way to redeem your points for discounts that are offered at participating merchants. These discounts will be available for you to choose after enough points have been earned and will be presented at the point of purchase. Discounts are currently offered for qualifying fuel and retail purchases.
How do I use Real-Time Redemption?
To redeem your points through Real-Time Redemption, a discount will be presented to you at the time of purchase in exchange for a certain number of points. Simply select “Yes” on the screen if you would like to take advantage of the discount, or “No” to decline and continue with the original purchase amount.
Where can I redeem my points using Real-Time Redemption?
Fuel Discount Rewards
Current Participating Merchants
- BP
- Amoco
- Murphy USA
- Shell
If a discount is selected at the time of purchase, only up to 20 gallons will be able to be pumped, which will be discounted at the noted rate per gallon.
The discount may vary depending upon the number of rewards points earned. An example given of a possible discount is $0.50 off per gallon by redeeming 2000 points.
Rewards points may not be able to be redeemed at every location. Other terms and conditions may apply.
In Store Rewards
Current Participating Merchants
- CVS
- Dollar General
- Giant Eagle
- Walgreens
The discount may vary depending upon the number of rewards points earned. An example given of a possible discount is $10.00 off the purchase amount by redeeming 2000 points.
Other terms and conditions may apply.