Report a Lost or Stolen Card

Conveniently block your card anytime with the OTIS Mobile app:

Log in to OTIS Mobile on your smartphone and click on “Card Controls” from the drop-down menu. Simply turn the switch on next to the chosen card to temporarily freeze your Visa Debit and/or Credit Card in the event of loss or theft, preventing unauthorized use. This block can then be lifted by turning the switch to the off position. (Please Note: If you select the option “Mark as Lost without Reordering”, this will permanently stop your card.)

If your Visa Credit Card is lost or stolen, please call:

(207) 897-0900 or (800) 848-3688

If your Visa Debit Card is lost or stolen, please call:

(207) 897-0900 or (800) 848-3688

For assistance with Debit Card fraud:

(207) 897-0900 or (800) 848-3688

If you have received a call from our Fraud Department, you call them back at (888) 241-2440.

During business hours:

Call us at (207) 897-0900 or (800) 848-3688

After hours:
  • Call us at (207) 897-0900 or (800) 848-3688
  • Press 2 for OTIS Talk
  • Press 5 for Card Management
  • Press 2 for Lost or Stolen Credit or Debit Card
  • Follow the appropriate prompts to permanently stop your card
Starting a dispute:

Do you have an unauthorized purchase on your card? Did you place an order and are still waiting to receive your merchandise? If you have a transaction that you would like to dispute, you can call OTIS Card Services during our regular business hours at (207) 897-0900 or (800) 848-3688.

Are you having issues receiving fraud calls?

Please reach out to us and update your contact information, including your mobile and home phone numbers and email address.

How can OTIS work for you?

If you live, work, worship, or attend school in Androscoggin, Cumberland, Franklin, Kennebec, Lincoln, Oxford, Sagadahoc, Somerset, or York County, you’re eligible to be part of OTIS FCU – and we’d love to have you join our community.