Report a Lost or Stolen Card

If your Visa Credit Card is lost or stolen, please call:


If your Visa Debit Card is lost or stolen, please call:


For assistance with Debit Card fraud:


During business hours:

Call us at (207) 897-0900 or 1-800-848-3688

After hours:
  • Call us at (207) 897-0900
  • Press 2 for OTIS Talk
  • Press 5 for Card Management,
  • Press 2 for Lost or Stolen Credit or Debit Card
  • Follow the appropriate prompts
Via your OTIS Mobile app:

Log in to OTIS Mobile on your smartphone and click on “Card Controls” from the drop-down menu. You can conveniently block your Visa Debit and/or Credit Card in the event of loss or theft, preventing unauthorized use.

How can OTIS work for you?

If you live, work, worship, or attend school in Franklin County, Canton, Fayette, Hartford, Leeds, Livermore, Livermore Falls, Mount Vernon, Readfield, Turner, Vienna, or Wayne, you’re eligible to be part of OTIS FCU – and we’d love to have you join our community.