Report a Lost or Stolen Card

If your Visa Credit Card is lost or stolen, please call:
1-800-847-2911
If your Visa Debit Card is lost or stolen, please call:
1-800-472-3272
For assistance with Debit Card fraud:
1-800-262-2024
During business hours:
Call us at (207) 897-0900 or 1-800-848-3688
After hours:
- Call us at (207) 897-0900
- Press 2 for OTIS Talk
- Press 5 for Card Management,
- Press 2 for Lost or Stolen Credit or Debit Card
- Follow the appropriate prompts
Via your OTIS Mobile app:
Log in to OTIS Mobile on your smartphone and click on “Card Controls” from the drop-down menu. You can conveniently block your Visa Debit and/or Credit Card in the event of loss or theft, preventing unauthorized use.