If your Visa Credit Card is lost or stolen, please call:
If your Visa Debit Card is lost or stolen, please call:
During business hours:
Call us at 897-0900 or 1-800-848-3688
ext 216 Card Services
Press 2 for OTIS Talk,
Press 1 for touch tone,
then press 5 for Card Management,
then 2 for Lost or Stolen Credit or Debit Card,
then follow the appropriate prompts.
Log in to the OTIS mobile app on your smartphone and click on "Card Controls" from the drop-down menu. You can conveniently block your Visa debit and/or credit card in the event of loss or theft, preventing unauthorized use.