Renovation 2025
Exciting news – our renovation has begun! The credit union will remain open as much as possible to minimize disruption and serve your financial needs.
Regular notices and updates will be made available to keep you informed and ensure your experience remains seamless.
Important Information
Loans
Please schedule appointments to ensure you are seen in a timely manner or apply online for all your lending needs.
- To schedule an appointment: call (800) 848-3688 or see the Member Experience Representative at the front desk.
- Apply online 24/7!
Member Services & Card Services
We have a new flow of traffic for those who stop into our branch. Please stop at our front desk and our Member Experience Representative will direct you to the appropriate waiting area.
Safe Deposit Boxes
Safe deposit boxes will be available on Fridays during the renovation. If you need additional access, please call (800) 848-3688 to schedule.
Teller Transactions & Drive-Up
We have a new flow of traffic for those who stop into our branch, and a new location for teller transactions. Please stop at our front desk and our Member Experience Representative will direct you to the appropriate waiting line.
The drive-up will remain open as much as possible; however, services will be limited during the renovation. Not available at the drive up:
- Certified Bank Checks
- Cash Advances
- Money Orders
- Starter Checks
Access your account 24/7 through our many convenient options:
- OTIS Digital Banking
- OTIS Talk
- CO-OP ATMs
FAQ
Why are you renovating?
- To invest in our community for the future, improving the accommodations for members and staff for years to come.
- We’re updating our space to provide an efficient and modern experience for members and improve traffic flow in the building.
- We’re growing! We need more office space for staff due to our growing membership.
- We’re investing in our infrastructure, ensuring equipment and technology are reliable and maintained.
Why are you encouraging loan appointments?
- We’re scheduling loan appointments to ensure members are helped in a timely manner, which will reduce member wait-times during renovations.
- To ensure your lending needs are met efficiently and accurately.
- You can also conveniently apply online at www.otisfcu.coop.
Can I still walk in for my financial needs?
Yes, of course! Although staff may be re-located in alternate offices, our team is ready to assist you with your financial needs during renovations. Our doors are open!
Can I still see a teller during renovations?
Yes, absolutely! Tellers are located in offices and remain available throughout renovations. You can still conduct your regular business and receive the same level of service.
Can I still meet with a financial planner?
Our members will still have access to financial planning and related services through our partnership with Northeast Planning Associates, Inc. and LPL Financial.
Although in-branch meetings are unavailable during renovations, you may reach out to Steve Dean directly at (207) 696-0914.
Are you re-branding?
No, we are not re-branding. OTIS remains a pillar in the community, and we believe in staying true to our roots while also providing an innovative and modern experience for generations to come. We chose to refresh the building’s exterior to make our OTIS name pop!