Report a Lost or Stolen Card

To block an individual card after hours call the
correct number below:

After hours:

Press 2 for OTIS Talk,
Press 1 for touch tone,
then press 5 for Card Management,
then 2 for Lost or Stolen Credit or Debit Card,
then follow the appropriate prompts.

Anytime:

Log in to the OTIS mobile app on your smartphone and click on “Card Controls” from the drop-down menu. You can conveniently block your Visa debit and/or credit card in the event of loss or theft, preventing unauthorized use.