Important Information About Credit Union Text Messaging Scam

OTIS Federal Credit Union wants to alert you about a text messaging scam that is impacting credit union members across Maine. If you receive an unsolicited text message from someone claiming to be with a Maine-based credit union about a suspicious online purchase made with your debit card, do not click any links in the message!

As a friendly reminder, you should never click on links received in emails or text messages from people you do not know. Anytime you receive an alert about a financial transaction from someone other than your trusted credit union, be wary! This is a big red flag for fraud.

When there is suspicious activity on a member’s card at OTIS FCU, our Fraud Department will reach out to the number and/or email we have on file. The Fraud Department will typically send an email asking you to verify whether a transaction is legitimate with a YES or NO answer. If there is no response to the email (or we do not have an email address on file), our Fraud Department will then text and/or call the phone number on file.

OTIS Federal Credit Union will never contact you by phone, text, or email and ask you to verify your banking account number, full card number, passwords, Social Security number, or other personal information. Always reach out to us at the number listed on our website if you are uncertain about a communication or need assistance. Thank you for choosing OTIS FCU as your trusted financial institution.