Renovation 2025
We are excited to welcome you to our newly renovated space beginning Monday, December 8th!
Important Information
Friday, December 5th | Adjusted Hours
We will be closing our lobby at 4:00pm as we prepare for our soft opening the following week. The drive-up lanes will be available for your banking needs until 5:30pm.
ATM & Night Deposit
The ATM and Night Deposit in Lane 1 are available.
Coming SOON: A brand-new ATM in Lane 5!
Drive-Up Teller Lanes
Our upgraded drive-up teller lanes (Lanes 2-4) are available for your banking needs.
Currently not available at the drive-up:
- Certified Bank Checks
- Cash Advances
- Money Orders
- Starter Checks
Branch Entrance | Temporary Traffic Flow
Starting Tuesday, October 14, we will primarily use the side entrance for both incoming and outgoing foot traffic. This is a temporary adjustment to traffic flow while our construction crew works diligently on enhancing the new entrance and reception area.
Loans
Although loan appointments are not required, we encourage you to schedule appointments to ensure you are seen in a timely manner or apply online for all your lending needs. To schedule your appointment, call (800) 848-3688 or see the Member Experience Representative at the front desk.
Member Services & Card Services
We have a new flow of traffic for those who stop into our branch. Please stop at our front desk and our Member Experience Representative will direct you to the appropriate waiting area.
Safe Deposit Boxes
Now accessible any time we are open – no appointments required. Please stop at our front desk if you are looking to access your safe deposit box.
In-Branch Teller Transactions
We have a new flow of traffic for those who stop into our branch, and a new location for teller transactions. Please stop at our front desk and our Member Experience Representative will direct you to the appropriate waiting line.
OTIS Digital Banking
Access your account 24/7 through our many convenient options:
- OTIS Digital Banking
- OTIS Talk
- CO-OP ATMs
FAQ
Why are you renovating?
- To invest in our community for the future, improving the accommodations for members and staff for years to come.
- We’re updating our space to provide an efficient and modern experience for members and improve traffic flow in the building.
- We’re growing! We need more office space for staff due to our growing membership.
- We’re investing in our infrastructure, ensuring equipment and technology are reliable and maintained.
Why are you encouraging loan appointments?
- We’re scheduling loan appointments to ensure members are helped in a timely manner, which will reduce member wait-times during renovations.
- To ensure your lending needs are met efficiently and accurately.
- You can also conveniently apply online at www.otisfcu.coop.
Can I still walk in for my financial needs?
Yes, of course! Although staff may be re-located in alternate offices, our team is ready to assist you with your financial needs during renovations. Our doors are open!
Can I still see a teller during renovations?
Yes, absolutely! Tellers are located in offices and remain available throughout renovations. You can still conduct your regular business and receive the same level of service.
Can I still meet with a financial planner?
Our members will still have access to financial planning and related services through our partnership with Northeast Planning Associates, Inc. and LPL Financial.
Although in-branch meetings are unavailable during renovations, you may reach out to Steve Dean directly at (207) 696-0914.
Are you re-branding?
No, we are not re-branding. OTIS remains a pillar in the community, and we believe in staying true to our roots while also providing an innovative and modern experience for generations to come. We chose to refresh the building’s exterior to make our OTIS name pop!
When will renovations be completed?
The target completion date for our renovation is January 2026.