Multi Factor Authentication (MFA) for OTIS ONLINE Users
We are increasing the security to our Home Banking. Our staff has implemented a more secure procedure to verify and authenticate all users who are logging into Home Banking.
What is it?
As technology continues to be enhanced, OTIS will continue to provide the next generation of security to protect your account information. True Factor provides improved protection with its layered security system – added to the member login for our Home Banking solution. This added layer enhances the login process using two new methods:
- Adds picture and phrase mutual authentication
- Adds challenge/response questions
If you forget your Access Code or challenge answer(s), a secure email will be sent to you with a secret code that you can use to log in.
How do I set it up?
To add this additional layer of security to Home Banking, click the “Multi-Factor Authentication” link from the Other Options drop down menu in Home Banking to register.
To begin the registration, choose from a list of images. Choose something that you will easily remember, or that means something to you personally.
Next, enter a secure phrase. This secure phrase can be something personal and known to only you; it can describe the chosen image, or be anything that is easily remembered and meaningful to you. The secure phrase and image are shown together when logging in. If they are not shown correctly – do not log in! Your connection is not secure.
Then, choose three security questions from a list of several. These security questions are randomly displayed each time you log in to Home Banking. Please note that your answers are case-sensitive. There are no requirements for upper or lower case, but if you set your answer to “Dog above the roofline”, then “dog above the roofline” will not be accepted because “Dog” was originally set to be uppercase.
Why Multi Factor Authentication (MFA)?
MFA is a convenient, highly effective process which provides our members with the peace of mind that they are logging into the real OTIS ONLINE login page and not a spoofed page designed to steal their account information.
If these materials do not address your specific questions or concerns, please feel free to contact us at
(207) 897-0900 or email email@example.com