A Message from Kim Turner, President & CEO of OTIS Federal Credit Union
I am writing to you today to address the coronavirus (COVID-19) and how this relates to our organization and your financial needs.
As I am sure you are aware, according to the United State Center for Disease Control and Prevention (CDC), COVID-19 is spreading in the United States, now including three cases of “presumptive positive” here in Maine, with the first being right in Androscoggin County. We know that many of you have been and continue to take steps to ensure your family’s well-being. We take COVID-19 very seriously and have taken and will continue to take precautions to assist in minimizing the potential transfer of the virus. We are closely monitoring the situation and are constantly reviewing and considering recommendations being published related to COVID-19.
To protect your health and our employees, we are respectfully asking members to bank with us remotely to the best extent possible. Please understand that we love working with our members on a face-to-face basis, but this is a time in our society that we are asking our members to reconsider coming into our credit union facility. Being your trusted financial institution, we want to make sure you are aware of the products that we have in place to assist you with your banking needs away from our physical location.
- OTIS Online (Online Banking)
- OTIS Mobile App (Mobile Banking)
- Remote Deposit Capture (Depositing a check through OTIS Mobile)
- Bill Payer (available in OTIS Online & OTIS Mobile)
- OTIS Talk (Automated Phone Banking)
- Online Loan Applications (https://www.otisfcu.coop/loans/)
- Debit & Credit Cards
- Automated Teller Machine (ATM)
We are also encouraging members to call into our office at 207-897-0900 or 800-848-3688 for items that can be done over the phone, such as making a transfer, applying for a loan or even ordering checks.
Internally, we are taking extra precautions in sanitizing public areas, encouraging employees to wash their hands frequently, requiring employees to stay home when they are ill, cancelling meetings that require travel and are strongly encouraging social distancing.
Please bear with us as we may be understaffed at times and understand that we may request you to distance yourself from us if you come into our credit union. We have hand sanitizer available and are encouraging both employees and members to use it.
Please feel free to call us 207-897-0900 or 800-848-3688 to learn more about the products and services available to you, or visit us online at www.otisfcu.coop.
Thank you for your understanding during this unprecedented time and thank you for letting us be your trusted financial partner.