Dear OTIS FCU Members,
Out of concern for the health and well-being of our employees, our members, and the wider community, we have made the decision to temporarily suspend all in-branch banking.
Effective March 18, 2020 and until further notice, the branch lobby of OTIS FCU will be closed to credit union business.
OTIS FCU is taking precautionary measures to assist in flattening the curve of the COVID-19 pandemic by moving branch transactions to our drive-thru. We continue to keep a close pulse on the COVID-19 situation, reviewing guidance published by the CDC, the Maine CDC and the World Health Organization and acting on necessary steps to ensure the safety of our employees, our members and the wider community of Franklin County and the surrounding towns.
Please read the following information below carefully to understand how this will impact your financial needs.
DRIVE-THRU: Our four drive-thru lanes will be open during regular business hours. In addition to the normal day-to-day transactions that we currently process at drive-thru, we are making accommodations to deliver additional services:
- Shared Branching Transaction (except for Cashier Checks and Money Orders)
- Cash Advances
- Instant Issue Debit and Credit Cards
- Loan documents not able to be signed electronically
*Please note that we will not be able to provide or accept rolled coin.
NIGHT DEPOSIT: We have a night deposit box located in the first lane of our drive-thru, right next to our ATM. Please feel free to utilize this as we will be posting these items throughout the day during business hours.
DIGITAL SERVICES: Our digital services are available to you 24/7, right from the convenience of your home or wherever you are. These include:
- OTIS Online (Online Banking)
- OTIS Mobile App (Mobile Banking)
- Remote Deposit Capture (Depositing a check through OTIS Mobile)
- Bill Payer (available in OTIS Online & OTIS Mobile)
- OTIS Talk (Automated Phone Banking)
- Online Loan Applications (https://www.otisfcu.coop/loans/)
LENDING: Our Loan Department is available to you during business hours via the telephone. Applications can be submitted online 24/7 at https://www.otisfcu.coop/loans/. Feel free to also call our Loan Department at 207-897-0900 (option 3) to speak with a Loan Officer directly.
ATM: Our ATM is available to you 24/7. If our ATM is not geographically convenient for you, please visit https://www.otisfcu.coop/surcharge-free-atms/ to find surcharge free ATM on the SURF or CO-OP network that may be more convenient to you.
OTIS Federal Credit Union is thankful for your trusted partnership. We understand how hard this is for you, your family and your friends. We recognize that COVID-19 may be negatively impacting your financial well-being and we are ready to assist in any way we can. Talking about finances, especially during difficult times, can be very overwhelming, but we want you to know that we exist because of you, our loyal members, and we are ready to help.
Please be aware of potential scammers during the time when our society is most vulnerable. Unfortunately, there are people in this world that will prey on individuals and try to rob them of their life savings. Please be extra diligent in protecting yourself and your assets. Please do not give out any personal information (date of birth, SSN, usernames, passwords, etc.) to anyone requesting it. Please do not allow access to your electronics (computers, tablets or phones) to anyone you do not personally know or trust. Please feel free to contact us if you have questions about any suspicious activity and we would be happy to assist in verifying the legitimacy of it.
Please know that as your trusted financial institution, your accounts are fully insured by the National Credit Union Administration (NCUA) up to $250,000 as well as the additional coverage that OTIS FCU provides through Excess Share Insurance (ESI), covering an additional $250,000.